Returns

You have 14 days from the day you receive your order to tell us you'd like to return it. Once you've told us, you have a further 14 days to send the item back.

To start a return, please contact us at sales@dreaminteriors.co.uk. We'll confirm your return and send you the address to post the item(s) to. Please contact us before sending anything back.

The customer is responsible for the cost of return postage.

Please return items unused and in their original condition and packaging where possible. If an item has been used or damaged beyond what's needed to inspect it, we may reduce your refund to reflect this.

Bespoke items
Bespoke items are made to order to your chosen size, colour or specification, so they cannot be returned or refunded unless they are faulty.

Damages and issues
Please inspect your order on delivery and contact us immediately if the item is faulty, damaged or not what you ordered, so we can put it right. This does not affect your statutory rights.

Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved. Approved refunds are made to your original payment method within 14 days of us receiving the item back. Please allow some time for your bank or card provider to process it.